There is nothing that irritates me more than a company policy that makes it difficult to be a consumer. The other day I paid a bill early... in anticipation of receiving it... and the check was returned. It was their "policy" to not accept payment before due. What a stupid policy. There are just so many policies that feel like brick walls. Policies are just rules someone created to make it easier on the company and not for their own customers. Practically every policy I have come up against is just plain stupid and can be reversed with a nod from the "boss."
Have you hit up against a policy that irked you? Do you have your own policies that cause your customers to say "ugh?"
